Privacy Policy
Last updated on 27 April 2026
At Rickhanie Experiences Sdn. Bhd. ("Rickhanie", "we", "us", or "our"), trust matters deeply to us and we steward it responsibly.
Whether you are visiting our website, purchase a Cheerful gift, joining a retreat experience, enquiring about a programme, subscribing to our letters, or corresponding with us, we aim to handle your information with care, discretion, and respect.
This page explains what information we may collect, how we use and safeguard it, and the choices available to you.
By using our website or services, you agree to the practices described here.
1. What We May Collect
Depending on how you engage with Rickhanie, we may collect information such as:
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Name
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Email address
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Phone number
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Billing or delivery details
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Account information
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Date of birth (if voluntarily provided)
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Event or retreat registration details
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Purchase history
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Preferences or interests you share with us
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Messages, feedback, enquiries, testimonials, or submissions
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Limited technical data such as browser type, device type, or website activity
We collect only what is reasonably helpful to serve you well and operate responsibly.
2. How We Use Information
We may use your information to:
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Process orders, bookings, or registrations
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Arrange delivery or service fulfilment
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Respond to questions or support requests
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Send confirmations, updates, or important notices
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Share newsletters or occasional correspondence you subscribed to
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Improve our website, offerings, and customer experience
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Prepare thoughtful gifting, retreat, or programme experiences
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Maintain records, accounting, safety, or legal obligations
We aim to use information with relevance and restraint.
3. Communication from Us
If you subscribe to receive The Cheerful Letter or other updates, we may contact you occasionally with meaningful news, stories, invitations, reflections, or relevant updates.
We aim to communicate thoughtfully and sparingly, not overwhelming inboxes.
You may unsubscribe at any time.
4. Third-Party Services
To operate well, we may rely on reputable third-party providers for services such as:
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Website hosting
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Payments
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Email delivery
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Analytics
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Shipping and logistics
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Booking or registration systems
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Technical support
Where these providers process information, they do so under their own applicable terms and privacy standards.
We encourage you to review their policies where relevant.
5. How We Protect Information
We take reasonable administrative, technical, and operational steps to safeguard personal information from misuse, unauthorised access, loss, or improper disclosure.
No online system can guarantee absolute security, but we take stewardship seriously and continually aim to act responsibly.
6. When Information May Be Shared
We do not sell personal information.
We may share information only where reasonably necessary, including with:
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Service providers assisting operations
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Delivery or logistics partners
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Professional advisers
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Regulators or authorities when required by law
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Succesors or restructuring parties if our business structure changes
We aim to share only what is necessary, and no more.
7. Your Choices
Subject to applicable law, you may request to:
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Access your information
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Correct inaccurate details
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Withdraw consent for marketing communications
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Request deletion where reasonably feasible
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Ask questions about how information is used
We will handle reasonable requests respectfully and in accordance with applicable obligations.
8. Families and Children
Some Rickhanie experiences may involve families or children. Where information relating to minors is provided, we expect it to be submitted by a parent, guardian, or authorised adult where appropriate.
9. Changes to This Policy
As our work grows or legal requirements change, this Privacy Policy may be updated from time to time.
The revised date above will indicate the latest version.
10. Contact Us
For privacy-related questions or requests:
Rickhanie Experiences Sdn. Bhd.
Thank you for trusting us with what is yours.